Contact information
Phone: +1 (214) 688-2316 — Monday to Friday, 9:00 AM to 5:00 PM Pacific Time.
Email: support@solematekicks.com — we answer within 1 business day.
Include your order number if you have one. For a damaged or faulty item, attach a photo.
Which channel to use
| You want to | Best channel |
|---|---|
| Change an address or cancel before production | Phone or email — call if the order is less than a day old |
| Start a return or exchange | Email, so we can send the prepaid label |
| Report a damaged or faulty item | Email with a photo attached |
| Ask about sizing, fabric or delivery time | Either |
Outside business hours
Leave a voicemail and we call you back on the next business day. You can also email us at any hour — email is answered within 1 business day, weekends and US federal holidays excluded.
Business address
SOLVIERA SKINCARE LLC
1500 N Grant St Ste N
Denver, CO 80203
United States
This is our business mailing address. It is not a store, and orders cannot be collected there. Orders are made by our production partner in China and shipped directly to your US address. The price you pay includes any import duties — nothing is collected from you on delivery.
Returns address
Returns go to our returns center, operated for us by a third-party fulfillment partner, using the prepaid label we email you:
SOLVIERA SKINCARE LLC, Returns
8220 NE Walker Rd
Hillsboro, OR 97124
United States
Please do not send a package there without a label — start every return by email first.
Quick answers
- Shipping: 11–17 business days, $7.95 or free over $79
- Returns: 30 days from delivery, free prepaid label
- Payment: duties included, no fees on delivery
- Size guide
- FAQ