Shipping Policy

Every order is made for you after you place it, then shipped to your US address. Orders are produced in 2–3 business days. Shipping takes 3–7 business days after production. The estimated total time from placing your order to delivery is 5–10 business days.

Orders placed after 4:00 PM Pacific Time are processed the next business day. Business days are Monday through Friday, excluding US federal holidays.

Step	Estimated time
Production	2–3 business days
Shipping after production	3–7 business days
Order to doorstep	5–10 business days

Where your order ships from

Your order is produced and shipped from 5959 FM 1960 W, Apt 1417, Houston, TX 77069, United States. Production takes 2–3 business days, followed by 3–7 business days of USPS shipping. The total estimated delivery time is 5–10 business days.

Returns go to our returns center in Hillsboro, Oregon, not to the production facility. Our business address in Denver, Colorado is a mailing address. It is not a store and does not receive returns.

Sales tax

Where applicable, sales tax is calculated from your shipping address and shown at checkout before you pay.

Shipping cost

Shipping is not free. The shipping charge is calculated by USPS based on your order and delivery address. You will see the charge at checkout before you pay.

Where we ship

We ship to all 50 states, Washington DC, Puerto Rico and other US territories, and US military addresses (APO, FPO and DPO). We do not ship outside the United States and the US destinations listed above.

Military addresses may take longer than the estimated shipping window after a package is handed to the military postal system.

Tracking

We email you a tracking number when your order ships. The first tracking scan can take 24–48 hours to appear.

Changing your address

You can change the shipping address until production starts. Call +1 (214) 688-2316 or email support@solematekicks.com with your order number and the new address as soon as possible. Once production has started, we can no longer change the address.

If a package comes back to us because the address was incomplete, we reship it once at no charge.

Cancelling an order

You can cancel for a full refund until production starts. Call or email us right away with your order number. If production has already started, the order ships as normal and you can return it under our 30-day return policy.

If your order is late

1. Open the tracking link in your shipping email.

2. If the package has not arrived 5 business days after the 10-business-day estimated window, call or email us with your order number.

3. We will open a trace with the carrier. If the package cannot be found, you can choose a replacement shipped at no charge or a full refund.

Damaged, wrong or missing items

Email a photo within 30 days of delivery if an item arrives damaged or wrong. We will replace it at no charge or refund you in full. You do not need to send the item back. See our Returns & Refunds page for details.

Contact

Phone: +1 (214) 688-2316, Monday to Friday, 9:00 AM to 5:00 PM Pacific Time. Outside those hours, leave a voicemail and we will call you back on the next business day.

Email: support@solematekicks.com. We answer within 1 business day.

SOLVIERA SKINCARE LLC
1500 N Grant St Ste N
Denver, CO 80203
United States