Orders and shipping
How long does delivery take?
Most orders arrive within 11–17 business days. That is 3–5 business days of production plus 8–12 business days of shipping. Orders placed after 4:00 PM Pacific Time are processed the next business day. Every item is made after you order it and ships from our production partner in China, so there is no faster option.
How much is shipping?
$7.95 flat, or free when your order is $79 or more.
Do you ship outside the United States?
No. We ship to all 50 states, Washington DC, Puerto Rico and other US territories, and US military addresses only.
Will I pay customs or any fee on delivery?
No. Nothing is ever due when the package arrives. Our goods are made in China and shipped to you directly, but the price you paid already covers any import duties — we ship on delivered-duty-paid terms. The carrier will not collect customs charges, brokerage fees or COD fees from you.
Sales tax is separate and is set by your state. Where it applies, it is added at checkout and shown before you pay, never afterwards.
Where is my tracking number?
We email it the day your order ships. If it is not in your inbox after 6 business days, check your spam folder, then call or email us.
Can I change my address or cancel?
Yes, until production starts. Call +1 (214) 688-2316 or email support@solematekicks.com with your order number right away. Once production has started, the order ships and you can return it under our 30-day policy.
Returns
What is your return policy?
30 days from delivery. We send you a free prepaid return label. No restocking fee. Items must be new and unused, with tags and original packaging. We issue your refund within 7 business days after your return arrives at our returns center in Hillsboro, Oregon. Full details are on the Returns & Refunds page.
My item arrived damaged or faulty.
Email a photo within 30 days of delivery. We replace it free or refund you in full, including shipping. You do not send it back.
Can I exchange for another size?
Yes, free. We accept exchanges, including a different size or color. Email us the size you need. We send a prepaid label for the original and ship the replacement at no cost.
Products
Where are your products made?
In China. Our production partner makes every item to order and ships it directly to your US address. We do not manufacture in the United States and we do not hold stock here. Our Denver address is a mailing address and our Hillsboro address receives returns only.
How do the tees fit?
Bella+Canvas 3001 is a slim retail fit. Comfort Colors 1717 is a relaxed, boxy fit. Gildan 18500 hoodies are roomy. Measurements for every size are on the Size guide.
Why does the artwork have a light rectangle on dark tees?
The artwork is applied on a light panel. On white, natural and light heather shirts the panel blends in. On black and other dark colors it is visible. We say this on each product page so you can pick the color you want.
How do I wash it?
Machine wash cold, inside out. Tumble dry low. Do not iron directly on the artwork. Do not dry clean.
Are the kids' tees safe?
Our toddler tees are made on 100% cotton blanks. They are everyday wear, not sleepwear. Children's clothing sold in the US is subject to the Consumer Product Safety Improvement Act (CPSIA) and the flammability standard 16 CFR 1610. Adults must supervise young children with any product.
About us
Who is behind Solemate?
SOLVIERA SKINCARE LLC, a small Colorado company. The legal name comes from an earlier venture and does not describe what we sell today. Our business address is in Denver, Colorado. More on our About page.
Why is the store called Solemate if you do not sell shoes?
Solemate is a play on “soulmate” — the animal that picked you. We have never sold footwear. Everything we sell is listed on this site.
How do I reach a person?
Call +1 (214) 688-2316, Monday to Friday, 9:00 AM to 5:00 PM Pacific Time. Outside those hours, leave a voicemail and we call you back on the next business day. You can also email support@solematekicks.com and we answer within 1 business day.
Where do returns go?
To our returns center at 8220 NE Walker Rd, Hillsboro, OR 97124, operated for us by a third-party fulfillment partner, using the prepaid label we send you. Please do not ship a return to our Denver business address.